Refund and Returns Policy

Return, Refund & Cancellation Policy for Durbhashyantra.com

Effective Date: 26 February 2026
Last Updated: 26 February 2026
Business Name: Durbhashyantra
Contact:durbhashyantra9@gmail.com | +91-82220-92280

---

1. Overview

At Durbhashyantra, we are committed to ensuring your satisfaction with every purchase. This Return, Refund & Cancellation Policy outlines the terms and conditions for returning products, requesting refunds, and canceling orders. By placing an order with us, you agree to the terms outlined in this policy

.

We comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which mandate that refunds must be processed within 15 days of cancellation or return request approval

.

---

2. Cancellation Policy

2.1 Order Cancellation by Customer

You may cancel your order under the following conditions:Table

Copy

Order Status	Cancellation Eligibility	Refund Amount
Order placed, payment confirmed	Within 2 hours of order placement	100% full refund
Order processed/shipped	Cancellation not possible	Standard return policy applies after delivery
Custom/personalized orders	Within 1 hour of order placement	100% full refund (if not yet processed)

How to Cancel:

• Log into your account and visit “My Orders”
• Select the order and click “Cancel Order”
• Or contact us immediately at durbhashyantra9@gmail.com with your Order ID

2.2 Order Cancellation by Durbhashyantra

We reserve the right to cancel orders due to:

• Product unavailability or stock issues
• Pricing or description errors
• Suspected fraudulent activity
• Shipping restrictions to your location
• Failure to verify payment within 24 hours

In such cases, you will receive a 100% full refund within 5-7 business days

.

---

3. Return Policy

3.1 Return Eligibility

Products may be returned within 7 days from the date of delivery, subject to the following conditions:

Eligible for Return:

• Product received is defective, damaged, or malfunctioning
• Product does not match the description on our website
• Wrong item or size delivered
• Missing parts or accessories
• Product arrived in damaged packaging affecting the item

NOT Eligible for Return:

• Products used, worn, washed, or altered
• Items without original packaging, tags, or labels
• Perishable goods, intimate wear, and personal care items (for hygiene reasons)
• Customized, personalized, or made-to-order products
• Digital products, software, or downloadable content
• Products marked as “Non-Returnable” on the product page
• Items damaged due to misuse, negligence, or accidents after delivery

3.2 Return Process

Step 1: Initiate Return

• Contact us within 7 days of delivery at durbhashyantra9@gmail.com
• Provide Order ID, product details, and reason for return
• Attach clear photographs/videos showing the defect or damage (if applicable)

Step 2: Verification

• Our team will review your request within 24-48 hours
• We may request additional information or images
• Once approved, you will receive a Return Authorization Number (RAN)

Step 3: Product Pickup/Return Shipping

• We will arrange reverse pickup for defective/wrong items at our cost
• For change-of-mind returns, customer bears return shipping charges
• Pack the item securely in original packaging with all accessories
• Attach the RAN slip clearly on the package

Step 4: Quality Check

• Returned products undergo quality inspection within 3-5 business days of receipt
• Items must be in original condition with all tags, packaging, and accessories intact

3.3 Return Shipping Costs

Table

Copy

Return Reason	Shipping Cost Responsibility
Defective/Damaged product	Durbhashyantra bears all costs
Wrong item delivered	Durbhashyantra bears all costs
Product not as described	Durbhashyantra bears all costs
Change of mind/No longer needed	Customer bears return shipping cost
Size/fit issues (non-defective)	Customer bears return shipping cost

---

4. Refund Policy

4.1 Refund Methods

Refunds will be processed to the original payment method used for the purchase

:Table

Copy

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Reversal to same card	7-10 business days
UPI (Google Pay, PhonePe, etc.)	Reversal to source account	5-7 business days
Net Banking	Reversal to source account	5-7 business days
Wallets (Paytm, etc.)	Reversal to wallet	5-7 business days
Cash on Delivery (COD)	Bank transfer/NEFT to customer’s account	7-10 business days

Note: As per RBI guidelines, refunds must be routed to the same payment method used for the original transaction

.

4.2 Refund Processing Timeline

• Refund initiation: Within 2 business days of return approval
• Credit to customer account: 5-10 business days depending on payment method and bank processing
• Total time from return approval: Maximum 15 days as mandated by Consumer Protection Act

4.3 Partial Refunds

Partial refunds may be issued in the following cases:

• Items returned with missing accessories (refund less accessory value)
• Products showing signs of use or damage by customer
• Late returns (beyond 7-day window, at our discretion)

4.4 Non-Refundable Items

• Shipping charges (unless return is due to our error)
• Gift wrapping charges
• Convenience fees or platform fees
• Products damaged due to customer mishandling

---

5. Replacement & Exchange Policy

5.1 Replacement

If you receive a defective or damaged product, you may opt for a free replacement instead of a refund:

• Same product will be shipped at no additional cost
• Replacement processed within 2-3 business days of return approval
• Priority shipping for replacement items

5.2 Exchange

We offer exchanges for:

• Size variations (subject to availability)
• Color variations (subject to availability)
• Different model of same product category (price difference applicable)

Exchange Conditions:

• Exchange request within 7 days of delivery
• Product must be unused with original tags and packaging
• Customer bears shipping cost for exchanges (both ways)
• Exchange subject to stock availability

---

6. Damaged in Transit

If your package arrives damaged:

1. Do not accept the package if damage is visible on outer packaging
2. If accepted, document the damage with photos/videos immediately
3. Contact us within 24 hours at durbhashyantra9@gmail.com
4. We will file a claim with our logistics partner and process refund/replacement

---

7. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

1. Check your bank account statement again
2. Contact your credit card company/bank (processing may take time)
3. Contact us at durbhashyantra9@gmail.com with your Order ID and Refund ID
4. We will provide the bank reference number (ARN/RRN) to track the refund status

---

8. Chargebacks and Disputes

For payment-related disputes or chargebacks:

1. First, contact us directly – Most issues are resolved faster through direct communication
2. If unsatisfied with our resolution, contact your bank or payment provider to raise a dispute
3. For UPI transactions, disputes can be raised through your UPI app or NPCI
4. We cooperate fully with banks and payment gateways (Razorpay, PhonePe) to resolve disputes amicably

Information needed for dispute resolution:

• Order ID and Payment ID (pay_xxxxxxxx)
• Date and amount of transaction
• Description of the issue
• Email communication records with merchant

---

9. Grievance Redressal

If you are not satisfied with our resolution:

Level 1 – Customer Support:

• Email: durbhashyantra9@gmail.com
• Phone: +91-82220-92280
• Response time: Within 24 hours
• Resolution time: Within 7 business days

Level 2 – Grievance Officer:

• Name: Anurag
• Email: durbhashyantra9@gmail.com
• Address: Shop No.1, Opp. Agarwal Eye Hospital, Near Regency Hotel, Gohana Road, Panipat-132103, Haryana
• Escalate after: 7 days from initial complaint
• Response time: Within 24 hours
• Resolution time: Within 7 business days

Level 3 – Consumer Forums: If unresolved, you may approach:

• District Consumer Disputes Redressal Commission
• State Consumer Disputes Redressal Commission
• National Consumer Disputes Redressal Commission

---

10. Legal Compliance

This policy complies with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• RBI Payment Aggregator Guidelines
• Razorpay Merchant Terms & Conditions
• PhonePe Merchant Policies

---

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

---

12. Contact Information

Durbhashyantra
Shop No.1, Opp. Agarwal Eye Hospital
Near Regency Hotel, Gohana Road
Panipat-132103, Haryana, India

Email:durbhashyantra9@gmail.com
Phone: +91-82220-92280
Website:https://durbhashyantra.com

Business Hours: Monday-Saturday, 10:00 AM – 7:00 PM IST

---

By placing an order with Durbhashyantra, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.