Effective Date: 26 February 2026 Last Updated: 26 February 2026 Business Name: Durbhash Yantra a.k.a SHREE SHIV SHAKTI ENTERPRISES Contact Email:durbhashyantra9@gmail.com Contact Number: +91-82220-92280 Data Protection Officer:durbhashyantra9@gmail.com
1. Introduction
Welcome to Durbhashyantra (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our e-commerce platform at durbhashyantra.com (“Website”) and use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect the following categories of personal information:
Account Information:
Full name
Email address
Mobile phone number
Shipping and billing addresses
Date of birth (if required for specific services)
Payment Information:
Important: We do NOT store your full card details, CVV, expiry date, or PIN numbers on our servers .
Payment instrument type (credit card, debit card, UPI ID, net banking, wallet)
Transaction IDs and payment status
Billing address associated with payment methods
Transaction Information:
Order history and purchase details
Product preferences and browsing behavior
Shopping cart contents
Device information (IP address, browser type, operating system)
Sensitive Personal Data or Information (SPDI):
Financial information (as processed by our payment partners)
Government-issued ID numbers (only if required for high-value transactions or regulatory compliance)
2.2 Non-Personal Information
Cookies and tracking technologies
Log files and analytics data
Aggregated demographic information
3. How We Collect Information
We collect information through:
Direct user input during account creation, checkout, and profile updates
Automated technologies (cookies, web beacons, server logs)
You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionalities of our Website.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a minor, we will promptly delete such information.
10. Data Breach Notification
In the event of a data security breach involving your personal information, we will:
Notify affected users within 72 hours of becoming aware of the breach
Report the incident to relevant authorities as required by law
Take immediate remedial action to mitigate the breach
Provide guidance on protective measures you can take
11. Grievance Redressal
If you have any concerns, complaints, or grievances regarding our privacy practices or data handling:
Grievance Officer: Name: Anurag Email:durbhashyantra9@gmail.com Address: Shop No.1, Opp. Agarwal Eye Hospital, Near Regency Hotel, Gohana Road, Panipat-132103, Haryana, India Response Time: Within 30 days of receipt
For payment-related grievances, you may also contact:
PhonePe: Through the PhonePe app or website support channels
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
Email notifications to registered users
Prominent notices on our Website
Updated effective date at the top of this policy
Continued use of our services after such changes constitutes acceptance of the revised policy.
13. Legal Compliance
This Privacy Policy complies with:
Information Technology Act, 2000 (India)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023
Reserve Bank of India (RBI) Payment Aggregator Guidelines
PCI-DSS standards for payment data security
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Durbhashyantra Website:https://durbhashyantra.com Email:durbhashyantra9@gmail.com Phone: +91-82220-92280 Address: Shop No.1, Opp. Agarwal Eye Hospital, Near Regency Hotel, Gohana Road, Panipat-132103, Haryana, India
By using Durbhashyantra.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
